FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

Between 8.30 am and 9.00 am. Unless you have been told otherwise. This is largely dependant upon the traffic on Removals day. If the vehicle is running late, you are more than welcome to telephone the head office to check on the status of the vehicle.

Our vehicle is between 3.5 and 7.5 tons. It is always best to allocate more space than we will need, if you are in a particularly difficult area then consideration for turning into your road or driveway may need to be addressed. This is relevant to both the property you are moving from and the property you are moving into.

JS Amazing can help you arrange parking dispensations. It is usually the local authority (council) that deals with this matter. Telephone numbers are different for each area, directory enquiries will be able to assist you with telephone numbers.

Your quotation is based upon good access at both premises. As soon as you know that access may be difficult at the new premises you must tell us immediately. We will then have the opportunity to visit the premises and assess these ourselves and make adjustments accordingly. If you are moving out of your current area and it would not be practical for us to visit your new premises then find out from your vendor who is moving then out of their property and we can contact them for details of access.

Our company operates on a first come-first served basis. If you expect to move on a Friday or at the end of a month you will need to offer more notice than for a mid-week, mid-month relocation. Therefore, directly you are given an idea of dates then telephone for availability and formally book your removal as soon as the date is confirmed.

No, we can only accept a confirmed booking.

Once you are given a removal date you must telephone or email to confirm that we have appropriate resources available to relocate you. We will then expect your acceptance of the quotation and full payment within 7 days days. If your acceptance and deposit are not received within this time then the vehicle will be released and you may not be able to re-book. This applies to fixed quotations and international moves.

Once you are given a removal date you must telephone or email to confirm that we have appropriate resources available to relocate you. We will then expect your acceptance of the quotation and full payment within 7 days days. If your acceptance and deposit are not received within this time then the vehicle will be released and you may not be able to re-book. This applies to fixed quotations and international moves.

If you have a question that has not been answered here please call 02080790228 or contact us and we will be happy to help.